Privacy Policy

1 Information We Collect

When you interact with our investment education platform, we collect various types of information to provide you with personalized learning experiences and maintain the security of our services. Understanding what information we gather helps you make informed decisions about your privacy.

We collect this information through direct interactions when you fill out forms, participate in courses, or communicate with our support team. Additionally, we automatically gather certain technical data when you visit our website to ensure optimal functionality across different devices and browsers.

2 How We Use Your Information

Your information serves multiple purposes, all designed to enhance your learning experience while maintaining the integrity of our educational platform. We process your data based on legitimate business interests and your consent where required by law.

• Deliver personalized investment education content tailored to your learning pace and interests
• Track your progress through courses and provide certificates of completion
• Send important updates about course materials, schedule changes, and new educational opportunities
• Provide technical support and respond to your inquiries promptly
• Analyze platform usage to improve our educational content and user interface
• Ensure platform security and prevent unauthorized access to your account
• Comply with legal requirements and maintain accurate records as required by Canadian regulations

3 Data Sharing and Disclosure

We maintain strict control over your personal information and only share it in specific circumstances that directly benefit your educational experience or fulfill legal obligations. Transparency about our data sharing practices ensures you understand exactly when and why your information might be disclosed.

We may share your information with educational partners who provide specialized course content or certification services. These partnerships allow us to offer comprehensive investment education that spans various financial topics and expertise areas. All partners sign confidentiality agreements and agree to handle your data according to our privacy standards.

Technical service providers who maintain our platform infrastructure, process payments, or provide customer support tools may access your data solely to perform these functions. We carefully vet all service providers and require them to implement appropriate security measures to protect your information.

Legal disclosure may occur when required by Canadian law, court orders, or government investigations. We will notify you of such requests unless legally prohibited from doing so. Additionally, we may share information to protect our rights, prevent fraud, or ensure the safety of our platform and users.

4 Your Privacy Rights

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have several important rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.

• Access your personal information and receive a copy of the data we hold about you
• Correct inaccurate or incomplete information in your profile or educational records
• Request deletion of your personal information, subject to legal and operational requirements
• Withdraw consent for processing activities that require your explicit agreement
• Port your educational data to another platform when technically feasible
• Object to certain processing activities, particularly those involving automated decision-making
• Lodge complaints with the Privacy Commissioner of Canada if you believe we've violated your privacy rights

To exercise any of these rights, contact our privacy team at the information provided below. We typically respond to requests within 30 days and may require identity verification to protect your information from unauthorized access. Some requests may take longer if they involve complex technical processes or large amounts of data.

5 Data Security and Protection

Protecting your personal information requires a comprehensive approach that addresses both technical vulnerabilities and human factors. Our security framework adapts to evolving threats while maintaining the accessibility you need for effective learning.

We employ encryption at multiple levels - your data is encrypted both in transit and at rest using industry-standard protocols. This means your information remains protected whether it's being transmitted between your device and our servers or stored in our databases. Regular security audits ensure our encryption methods remain effective against current threats.

Access controls limit who can view or modify your information within our organization. Staff members receive regular privacy training and can only access data necessary for their specific job functions. We maintain detailed logs of all data access to ensure accountability and detect any unauthorized activities.

Our infrastructure includes redundant systems and regular backups to prevent data loss while maintaining strict security standards for backup storage. We test our incident response procedures regularly to ensure we can quickly address any potential security issues that might arise.

6 Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and provide ongoing support for your educational journey. Our retention practices balance your privacy interests with practical considerations for educational continuity.

Educational records, including course progress and certifications, are typically retained for seven years after course completion to support credential verification and continuing education requirements. This retention period aligns with industry standards and allows you to access your educational history when pursuing advanced certifications or career opportunities.

Account information and communication records are generally deleted within two years of account closure, unless you specifically request earlier deletion. Technical logs and security-related data may be retained for up to one year to maintain platform security and investigate any potential issues.

When deletion occurs, we ensure complete removal from both primary systems and backup storage within 90 days. Some information may persist in anonymized form for statistical purposes, but this data cannot be linked back to you individually.

7 International Data Transfers

While cyrenolavix primarily operates within Canada, some of our technical infrastructure and educational partners are located internationally. When your information crosses borders, we ensure it receives protection equivalent to Canadian privacy standards through contractual agreements and regulatory compliance measures.

Our cloud service providers maintain data centers in Canada and the United States, with all transfers governed by agreements that require adherence to Canadian privacy principles. We regularly audit these arrangements to ensure ongoing compliance and adequate protection of your personal information.

Any educational partnerships involving international institutions include specific privacy clauses that protect your data according to Canadian standards. We notify you of any significant changes to international data handling practices and provide options to limit such transfers when possible.